Refund and Returns Policy

You have 7 days from the day your order is delivered to request a return. After 7 days we're unfortunately unable to offer a refund or exchange.

To be accepted, the item must be:

• Unused, unworn, and free from scratches or marks.
• In its original packaging and protective sleeve.
• Complete with any extras that came in the box.
• Supported by your order number or proof of purchase.

Custom cases are printed individually with your photo, name, or artwork, so they can't be restocked or sold to anyone else. For that reason, personalised orders cannot be returned or refunded simply because you changed your mind.

You are always shown a free design preview before printing begins. Please check the spelling, image quality, crop, and phone model carefully at that stage — approval is what starts production.

Of course, if a custom case arrives damaged, faulty, printed incorrectly, or different from your approved preview, we will replace or refund it in full. That's our mistake, not yours.

If something is wrong with your order, contact us within 48 hours of delivery and include clear photos of the case and the packaging.

• Cracked, split, or broken on arrival.
• Print smudged, faded, misaligned, or blurry.
• Wrong phone model, colour, or design sent.
• Missing items from your order.
• Parcel damaged in transit by the courier.

Once we've reviewed your photos, we'll send a free replacement or issue a full refund — whichever you prefer. You won't be charged return shipping when the fault is ours.

• Personalised or custom-printed cases, unless faulty or incorrect.
• Items returned more than 7 days after delivery.
• Cases that are used, scratched, or damaged after delivery.
• Products missing original packaging or accessories.
• Sale, clearance, or free promotional items.
• Gift cards and digital design services.
• Returns sent back without contacting us first.

The whole process takes a few minutes.

We cover the cost when the item is faulty, damaged in transit, or we sent the wrong product.

You cover the cost when you've changed your mind, ordered the wrong phone model, or no longer want the item. Original delivery charges are non-refundable in these cases.

We strongly recommend a tracked service. We can't issue a refund for a parcel that never reaches us, and we aren't responsible for items lost on their way back.

Once your return arrives, we inspect it and email you the outcome — usually within 2 to 3 working days.

Approved refunds go back to your original payment method. We can't refund to a different card or account. Depending on your bank or payment provider, the money typically appears within 5 to 10 working days after we process it.

Partial refunds may be offered where an item is returned in reduced condition, missing packaging, or outside the return window but still accepted as a goodwill gesture.

We replace items directly when they're faulty, damaged, or incorrect — no need to buy again and wait for a refund.

If you'd like a different design, colour, or phone model instead, the quickest route is to return the original item for a refund and place a new order, so your replacement isn't delayed while the first case travels back to us.

Orders can be cancelled or edited free of charge before printing begins. For custom cases, that means before you approve your design preview.

Once production has started, the materials and print are already committed, so cancellation may no longer be possible. Address changes are usually fine right up until the parcel is dispatched — message us as soon as you spot a mistake.

If your refund hasn't arrived yet, check your bank account again, then contact your card company or payment provider — processing on their side often takes a few extra days.

If you've done both and still see nothing after 10 working days from our confirmation email, get in touch with your order number and we'll chase it up for you.

We may update this policy from time to time. The version published on this page at the moment you order is the one that applies to your order.